This is a soft enamel pin inquiry from South Africa. The company’s main business is design and promotion, they have provided design solutions and physical promotional gifts to many local companies and organizations. The project was to customize soft enamel pins as promotional gifts for their client’s events.
In the inquiry email, the manager sent detailed requirements for quantity, delivery date, etc.:
5 designs, soft enamel pin, 50 pieces for each design. Hope that SICpin can provide size suggestions according to his images. In addition, the pins would need to be delivered before April 1st. So urgently need quotation reference.
1. The Solution recommendation
The customer is in urgent need of a quotation, however, since the price of a customized soft enamel pin is composed of more than a dozen factors such as size, material, quantity, plating, and enamel, an accurate quotation cannot be completed through a quotation system or a simple quotation form. After checking those design pictures, based on our experience, the size of this pin type is generally not large, 1 inch is appropriate. We immediately used the 25mm size as a reference, listed the enamel pin parameters, and provided an accurate quotation for the manager.
2. The Cooperation process
During the detailed order communication, the customer only saved vague physical pictures and no drawings, which made it more difficult to draw the production artwork. But this did not trouble SICpin’s design team, our designers isolated the details in the reference picture looked for higher-definition pictures from the material library, and finally combined them to complete the production drawing.
Due to this pin series was intended for promotion, the manager wanted to control costs. After discussing with him, we decided to change a 3D design to 2D, and a gem design to soft enamel.
About the character and silhouette designs in this series, we recommended antique plating to him, while the crown part would be shiny gold and silver, it makes the pins stand out more. The manager liked this idea very much.
After the customer confirmed the orders, we began to prepare for the mold engraving. For the 3D pin, we needed to complete the effect artwork of CNC, and after the customer’s confirmation, we started a series of production.
3. The Production Process of South Africa Soft Enamel Pin
During the production, we sent the mold-engraving, stamping, enamelling and finished enamel pins updates to the customer, so that she know the production schedule, but also more understanding of the metal crafts production process.
(Another related client case: Soft Enamel Pin Project from UAE)
4. Frequently Asked Questions During Cooperation
Q: What’s your MOQ?
A: No MOQ, no matter how many pieces you need, they all deserve our best sincere service.
Q: What parameters do I need to provide to get a quote?
A: Many factors influence the price. To obtain an accurate quotation, it is recommended to confirm the size, plating, color, quantity, accessories, process, etc. after the artwork is completed. If you do not understand certain parameters well, we will assist you and give specific advice.
Q: Do you have a price list for custom enamel pins?
A: Since the price of custom enamel pins is composed of more than a dozen factors such as size, material, quantity, plating, and enamel, an accurate quotation cannot be completed through a quotation system or a simple quotation form. (Refer to this blog post: Use a custom pin quote list, you are gonna get ripped off!)
Q: What plating options do you have?
A: Gold, nickel, black nickel, silver, rose gold, antique, dyed, etc., are very widely used in hardware medals. For some competitive events, we suggest using gold, silver, and copper to distinguish the 1.2.3 rankings. Of course, antique finish is popular to pursue a retro style, such as antique gold, antique silver, antique copper, etc.
Q: What shipping methods do you support?
A: For lightweight packages, we usually use FedEx, UPS, and DHL Express, 3-8 days of transit, which not only guarantees the delivery time but also reduces a lot of troubles for customers by door-to-door express. In some countries and regions, we also support door-to-door, double-clearance, and tax-free express delivery. If enough time is reserved for the event, we also support sea shipping for heavier medal cargo to reduce the customer’s budget.
（All the FAQs About SICpin Products: SICpin Product FAQs ）
5. The customer feedback
We finished the production of all the soft enamel pins on March 24 and delivered them to the South Africa before April 1 as promised.
The customer thanked us immediately after receiving the pins and was very satisfied with the finished product. The South African customer indicated that they would continue to work with us for more projects on enamel pin.
In the follow-up cooperation, we continue to provide customers with more metal crafts project production services.
6. Summary
Through this case of soft enamel pin in South Africa, why can we be favored by the South African customer and reach long-term cooperation?
- Whether the order quantity is 1 piece or 1 million pieces, we always serve our customers with the best service conditions. Over time, our customers put a lot of trust in us.
- We have a fast response and fast delivery team. From business communication and order production, to express delivery, timely communication and rapid response can be achieved.
- For orders with delivery date requirements, we only promise what we can do. Once committed, we will deliver in quantity and quality before the deadline.
- The cooperation of the whole production line is highly efficient and not dragged. From artwork details to items finished, our colleagues coordinate very well.
- In terms of quality, we have always been adhering to the meticulous craftsman spirit. At each product step, a full inspection has to be done to ensure high-quality finished products before leaving our factory.
As an experienced enamel pin manufacturer, whether it is hardware equipment, service concept, staffing, or quick response, we are very confident in providing customers with a full range of services, that greatly exceed customer expectations.
SICpin has a workshop area of 2300 square meters, 42 employees, and 26 sets of production equipment. We always maintain technological innovation in the enamel pin manufacturing industry and guarantee product quality with advanced equipment and strict management concepts.
At least 500,000 pins are produced monthly, involving corporate groups, political events, sports, fashion culture, product accessories, art design, and other fields. We maintain in-depth cooperation with customers in more than 40 countries and regions.